TELEPHONE INFORMATION & CHARGES

• Local information

Dial 9 + 411 – $1.25

• Long Distance Information

Dial 9 + 1+ area code + 555-1212 – $1.25

• Local Call

Dial 9 + area code + number – Free

• Toll Free

Dial 9 +1 800 + area code + number – $1.25

• Operator Assistance

Dial 9 + 0 + area code + number – $2.50

• Long Distance Direct 

Dial 9 + 1 +area code + number – AT&T Operated assisted daytime rate + 40% surcharge + taxes

• Long Distance Credit Card, Collect & Third Party

Dial 9 + 1 + number & follow voice instructions – $2.50

• International Calls

Dial 9 + 01 + country code + follow voice instructions – AT&T Operated assisted daytime rate + 40% surcharge + taxes

• International Credit Card, Collect and Third Party – $2.50

ALL LONG DISTANCE CALLS ARE BILLED TO YOUR ROOM AT OPERATOR ASSISTED TIME AND DISTANCE (T&D RATES). A HOTEL SERVICE CHARGE AND APPLICABLE TAXES WILL APPLY ON ALL PHONE CALLS MADE FROM THE ROOM.

EMERGENCY HOTLINE

DIAL 0 In Case of Fire, do not use elevators. Use Exit Stairs located at end of each corridor

• WHEN YOU CHECK INTO YOUR ROOM:

1. Check the window and also find out what is outside your window.

2. Choose a place to keep your key (nightstand, desk, etc.) and remember to always put it there so you can find it in case of an emergency as you may need to get back into your room if your exit is blocked. Make sure you can open the lock quickly from both outside and inside the room.

3. Check the information card located on the back of the main entrance door of each guest room. This will show you the location of the fire extinguishers and pull stations. This card also shows the floor plan for your floor and will indicate where the exits are.

4. Once checked in to your room, get into the hall and locate the nearest stairwell. Determine their actual location and where they lead.

5. Once you have determined the location of the two nearest stairwells, walk the hall and count each door between your room and the stairwells. It is best to count the doors on the same side of the hall as the stairwell doors are located. Following this step is very important. If the hallway was filled with smoke it would be necessary to crawl on the floor next to the wall. Following the wall with your hand and counting the doors as you go, it would be easy to know when you have come to the stairwell entrance so that you could exit.

6. Before retiring for the night be sure your room key is in the place you designated it to be. If you have any valuables such as a wallet, watch, jewelry, etc. they should be placed with the key for easy and quick retrieval. Also, have clothes and shoes laid out so can dress in a hurry in case of an evacuation.

• IF A FIRE DOES OCCUR WHERE YOU ARE STAYING:

1. If you are awakened by a commotion outside your room a fire alarm or anything unusual, investigate. Do not go back to sleep until you are sure there is nothing wrong. Get dressed, get your key and other valuables, and go to the door.

2. Do not open the door until you have felt it to see if it is warm or hot.  A warm or hot door may be an indication that there is a fire in the hall. Use the peephole to see what the condition is in the hall, before leaving the room.

3. If the doorknob is not warm or hot and the hall is not full of smoke you may carefully leave your room. Before doing so, check to make sure you have your key. Once out in the hall make sure your door is closed and then go to the nearest stairwell. Walk along the side of the hall on which the exit is located.

4. If you must go into a hall with smoke in it, place a wet cloth over your nose and mouth as a filter and then crawl below the smoke. If the smoke is too thick and heavy return to your room.

5. If you are forced to return to your room after leaving it, or if you were forced to stay in your room, call the hotel operator being sure to tell her/him your room number.

6. Remember always use the stairwells in an emergency to leave the building. The elevators do not operate during an emergency.

• IF YOU ARE FORCED TO STAY IN YOUR ROOM:

1. Fill your bathtub with water. Wet towels and sheets and wedge them into the cracks around the door to keep out the smoke.

2. If smoke is coming in through the vent turn off the fan and then clog the opening with wet towels or pillowcases. If the bathroom vent fan pulls smoke out of the room leave it on. If it does not turn it off.

3. Remember to call the hotel operator to let him/her know you are in your room. Be sure to tell them your room number. 

4. If smoke gets into your room you can place a wet cloth over your nose and mouth to act as a filter. You may also open a window. If however, smoke is drawn into the room because of the open window, it should be closed immediately. 

• SPECIAL NOTES

1. Remain calm at all times during any type of emergency.

2. Feel free at check-in to ask about the emergency procedures at the hotel in which you are staying.

3. If you have special needs or are disabled please let the Front Desk know so that your room can be flagged. By doing this, the Front Desk can notify the Emergency Rescue Teams and the Fire Department as to where guests are and who may need special assistance. 

Do not give any credit card information to anyone over the phone. The hotel staff will not solicit personal information over the phone.