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Marco Polo Beach Resort Hotel FAQ

What is the check-in/check-out time?

Check in:  4pm
Check out:  11am

Does hotel accommodate late check-out/early check-in?

Yes, based on availability, there may be a fee.

How can a guest contact hotel?

Website, Telephone or email, please visit www.marcopolobeachresort.com

What is the minimum age to check-in?

21.

What payments are accepted at the hotel?

Major Credit and Debit Cards, Cash, Traveler’s Checks. Please note that a deposit for incidental expenses held on all debit cards will result in a temporary hold on those funds, until up to 3 days after check-out.

Can baggage be stored at the hotel?

Yes, but please discuss with the bellman, if you are storing the baggage more than one day, special arrangements may have to be made.

Will you accept delivery and storage of packages and online purchases sent to the hotel?

You must be a registered in-house guest for packages to be received at the property. Daily package pickup hours are between 8:00am and 7:00pm. Packages should be labeled with the name that the guest’s reservation is made under, with the hotel address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160. Storage charges each package: 1-5lbs. $5.00, 6-20 lbs. $10.00, 21-40 lbs. $20.00 and 41-50 lbs. $35.00.  51 lbs and up please call. Packages stored for more than 3 days will incur additional charges. Unclaimed packages will be “Returned to Sender” 10 days after receipt by the hotel. It is imperative that you have tracking numbers to confirm shipment and claim your package.

Can you store larger items, like bicycles?

No.

Are there safety deposit boxes at the front desk?

No.

What languages are spoken at the hotel?

English, Spanish, Creole, Russian, Portuguese and French.

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?

Our Business Center in the Lobby has access to all airline websites where guests may check their flights and print boarding passes.
Check FLL
Check MIA

What voltage do you use? Can you provide converters for the international traveler?

110v. No adapters available.

DINING

Do you offer a Manager's Reception?

No, but we do have a Daily Happy Hour at our Pool Bar and Marco Polo Lounge.

Is breakfast complimentary?

No.

Where is breakfast served and at what times?

Ocean Terrace from 6:30am to 10:30am.

What is offered at breakfast?

Full American Buffet / A la carte.  Full Breakfast Buffet $16.00 including service and tax.  Pricing subject to change.

Is there a bar/lounge on-site?

Yes, the Marco Polo Lounge.

Do you have any restaurants on the property?

Yes.  Ocean Terrace for Breakfast, Pool Bar and Grill for Lunch and Marco Polo Lounge for Dinner.

Are breakfast vouchers required? How and when are these given out?

No.

Do your restaurants have special dietary menus?

No. But let your server know your needs and we will do our best to accommodate.

Do children eat free at any restaurant, or any meal?

No.  Hotel offers Children’s Menu.

Do you offer room service? If yes, what hours?

Yes, from 6:30 am to 10:30 pm.

What restaurants can you recommend nearby?

Duffy’s Sport Bar, Porterhouse, Las Vegas, Morton’s, Miami Juice, Juice and Java,
Baires Argentinian Grill, Tony Roma’s.

Do you allow delivery of food to hotel rooms from outside establishments? 

Yes.

Where can you get coffee or tea if it's not available in-room?

Lobby Café, Room Service, and Ocean Terrace Restaurant.

INTERNET

Do you offer complimentary WiFi?

Yes.

PARKING

Does your hotel provide parking?

Yes, valet-parking only, $20.00 per car per day.

What are the fees for self and valet parking?

Valet parking only, $20.00.

Do you offer unlimited in and out parking privileges?

Yes.

Do you have covered parking available?

Yes.

Is secure parking available?

Yes.

Are there other parking options near the hotel?

No.

FEES

What is the resort charge and what does it include?

A daily resort fee of $15.00 per room/per day will be added to your room account, which will include all of the listed services below. Gratuities remain at your discretion.

  • Newspaper– `USA TODAY` at the Ocean Terrace Restaurant and Front Desk
  • Two (2) bottled waters upon arrival
  • Poolside towels, lounge chairs and umbrellas (excludes beach chairs and umbrellas)
  • Fitness Center, Steam & Sauna
  • In-room Mini Refrigerator
  • In-room Safe
  • Local Calls and Incoming/Outgoing Fax Services.

SMOKING

Is the hotel smoke-free?

Yes.

Do you have non-smoking rooms?

Yes / All.

Are you 100% non-smoking?

Yes.  There are outdoor designated smoking areas.

Do you have any designated smoking guest rooms?

No.

PET POLICY

Do you have a pet policy?

Yes. Our four legged friends are welcome.  We are pet friendly.  Limit on pet size.
20 pounds.  One time charge for pet in room is $50 plus $50 damage deposit which is refundable after inspection.

AMENITIES and SERVICES

Is there a business center at the hotel?

Yes.

Can a guest request toothbrush/toothpaste/razor/etc.? Can they be purchased on-site?

Yes / Yes.

Is there a fitness center on-site?

Yes.  Fitness center has cardio, free weights, steam and sauna.

What hours is the concierge available?

From 7:00am to 11:00pm.

Is there a tour desk available to book tours/excursions?

Yes.

Is there laundry on-site or a laundry service?

Yes.

Is there a dry cleaning service available?

Yes.

What newspapers does the hotel receive and can these be delivered to my room?

USA Today / No.

Does your hotel offer Currency Exchange?

No.

Is there a doctor available at the hotel?

No.

How far is the nearest hospital from the hotel?

Aventura Hospital, about 10 minutes driving.

Are there shops at the hotel?

Yes.

Do you have vending machines, kiosks, markets, sundry shop, etc.?

Yes.

SPECIAL EVENTS and MEETINGS

Do you offer banquet facilities, catering and/or event services?

Yes.  Over 15,000 sq. ft. of meeting space in 8 rooms.  Largest seating 300 for a banquet.

Do you host weddings on-site?

Yes.

Do you host Bar/Bat Mitzvahs, Sweet 16, Reunions, Other Cultural Events, Business Conferences, Corporate Meetings, Holiday Parties?

Yes.

Do you have a Kosher kitchen?

Yes.

Who do I contact for more information for planning events at the hotel?

Catering Office (305) 614-2662
Email: salesandcatering@marcopolobeachresort.com http://marcopolobeachresort.com/request-for-proposal/

TRANSPORTATION

Is there a car rental on-site?

Yes.  Miami Auto Concierge.  305.637.7565

Is car/limo service available?

No.

Is there any kind of shuttle service available?

City of Sunny Isles Beach has a shuttle that travels Collins Avenue from 163rd Street to the Marco Polo Beach Resort at 192nd Street.

Is there transportation available to/from the airport?

Public Taxi, Uber, Lyft and Super Shuttle. 

ACCESSIBILITY

Do you have accessibility equipment for the deaf?

Yes.

Do you have accessible bathrooms available?

Yes.

Are there accessible paths of travel at the hotel?

Yes.

Are you ADA compliant?

No.

Do you offer specific room types for the disabled travelers?

Yes.

ACCOMMODATIONS

Do you have rooms with bathtubs/Jacuzzi?

Yes/No.

Do you have rooms with a washer and dryer?

No.

Do you offer king size beds?

Yes.

Can a room location/specific room be requested during reservation?

Yes, based on availability.

Do you offer family and/or adjoining rooms?

Yes.

Are all rooms accessible by an elevator?

Yes.

Do you have roll-a-way beds available?

Yes. Fee is $15.00 per day.

RECREATON and ENTERTAINMENT

Are there any ongoing events that you host or provide for the guests?

No.

Are there any children-specific activities and/or areas?

Yes, hotel has a kiddie pool.

Are there any golf courses near the hotel?

Turnberry Isle Golf Course, one mile / 4 minutes from Marco Polo Beach Resort.

CHILDREN’S SERVICES

Are baby cribs available for the rooms?

Yes.

Are there special activities or facilities for children?

No.

Is babysitting service available?

No.

Are there any free meals for children?

No.  Children’s Menu is available.

SOCIAL MEDIA

Can hotel be found on social media?

Yes. Many of our guests post photos and great comments about their stay with us on Facebook, Instagram and other sites.

Twitter
Facebook
Instagram
Google +
Pinterest